ERP (Enterprise Resource Planning) systems typically include the following characteristics:
- An integrated system that operates in real time (or next to real time), without
relying on periodic updates.
- A common database, which supports all applications.
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A consistent look and feel throughout each module.
- Installation of the system without elaborate application/data integration by the
Information Technology (IT) department.
Finance/Accounting
General ledger, payables, cash management, fixed assets, receivables, budgeting,
consolidation.
Human resources
Payroll, training, benefits, 401K, recruiting, diversity management.
Manufacturing
Engineering, bill of materials, work orders, scheduling, capacity, workflow management,
quality control, cost management, manufacturing process, manufacturing projects,
manufacturing flow, activity based costing, product life cycle management.
Supply chain management
Order to cash, inventory, order entry, purchasing, product configurator, supply
chain planning, supplier scheduling, inspection of goods, claim processing, commissions.
Project management
Costing, billing, time and expense, performance units, activity management.
Customer relationship management
Sales and marketing, commissions, service, customer contact, call center support.
Data services
Various "self–service" interfaces for customers, suppliers and/or employees.
Access control
Management of user privileges for various processes
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